In a year when the Foodservice industry continued to face challenges, Gilmours focused strongly on supporting our hospitality customers in every way we can. To help out businesses operating under level 4 lockdown, we launched a campaign to provide support so that our customers can keep their businesses humming while operating safely to serve their customers. We’re proud of the way we were able to rise to the occasion and do what we can for a struggling Foodservice industry.
Our year ended with strong revenue results, a sign that we succeeded in delivering on our promises of The Foodservice Partner I can Trust, Excellent Service and Have What I Need.
Five ways we were here for customers in FY22
- We supported businesses and charities to operate safely by providing them with Rapid Antigen Testing (RAT) kits.
- We ended the year with a Net Promoter Score (NPS) of 52, which is well above the industry average of 30.
- We worked with Salvation Army, and City Missions along with various Iwi to provide over $7m of much needed grocery essentials for emergency food parcels.
- We launched conscious products through our rebranded Gilmours House Brand, including free range eggs, rainforest alliance hot chocolate, a new plant-based range providing great meat alternatives, and offering customers quality and value to help their bottom line without costing the earth.
- Our Gilmours International Wine Competition is the first business to business (B2B) international wine competition in New Zealand and gives our Foodservice customers an easy way to pick quality drops for their wine lists.